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Job Title: Online Customer Support Specialist at Morify Behavioral Questions: 1. Can you tell me about a time when you had to handle a frustrated customer, and how did you turn the situation around? 2. How do you stay calm and focused when dealing with a high volume of customer inquiries? The answers to these questions should demonstrate the candidate's ability to handle difficult situations, remain professional and empathetic, and provide excellent customer service. 3. Can you describe a time when you had to work collaboratively with a team to resolve a customer issue? 4. How do you handle conflicting priorities and deadlines when managing multiple tasks? The answers to these questions should demonstrate the candidate's ability to work effectively as part of a team, prioritize tasks, and manage time effectively. Situational Questions: 5. If a customer reports a technical issue that you are unfamiliar with, how would you go about resolving it? 6. Imagine you receive a customer complaint about inappropriate content on the platform. How would you handle this complaint? The answers to these questions should demonstrate the candidate's ability to use critical thinking to troubleshoot and solve problems, and their understanding of the company's policies and values. 7. Can you give an example of a time when you had to adapt to a new technology or software quickly? 8. How would you handle a situation where a customer becomes increasingly frustrated and difficult to work with? The answers to these questions should demonstrate the candidate's ability to adapt to new technologies and software, and their ability to handle difficult customer interactions. Open-ended Questions: 9. Why are you interested in working for Morify, and what do you think you can contribute to the company? 10. Can you describe your ideal work environment and how you stay motivated while working remotely? The answers to these questions should give the interviewer an idea of the candidate's motivation and enthusiasm for the job, as well as their potential fit with the company culture and their ability to work remotely. 11. How do you stay up-to-date on industry trends and developments, and how do you incorporate this knowledge into your work? 12. Can you describe a particularly challenging project or task you had to complete, and how you overcame any obstacles? The answers to these questions should give the interviewer an idea of the candidate's level of expertise and commitment to ongoing learning and development. Follow-up Questions: 13. Can you tell me more about your experience in a relevant or related field? 14. How do you manage your workload and ensure that all customer inquiries are handled in a timely manner? The answers to these questions should provide the interviewer with more detailed information about the candidate's skills and experience, as well as their ability to handle different types of customer interactions and manage their workload effectively. 15. Can you describe a time when you had to provide support or training to a customer? 16. How do you handle situations where you are unable to resolve a customer issue? The answers to these questions should demonstrate the candidate's ability to provide effective support and training, as well as their ability to handle difficult or unresolved customer issues.