Example output
[Terry Adams] [Ramada Inn, Kissimme] [rating #2] [no refunds for reservations booked as non-refundable]
Dear Terry Adams,
I'm sorry to hear that your recent stay at our Ramada Inn Kissimmee did not meet your expectations. We always strive to provide our guests with a comfortable and enjoyable experience, so it's disappointing to hear that we fell short in your case.
I apologize for the issues you encountered with the cleanliness of your room and the odor. This is not the experience we want our guests to have, and I can understand how frustrating it must have been for you.
In regards to your request for a refund, I regret to inform you that your reservation was for a non-refundable vacation package, and therefore we are unable to provide a refund. However, we would be happy to offer you a discount on a future stay with us as a gesture of our commitment to your satisfaction.
We take your feedback seriously and will work to address the issues you encountered to ensure that our guests have the best possible experience when staying with us.
Again, I apologize for any inconvenience this may have caused, and I appreciate your understanding of our policy. Please let me know if there's anything else we can do to make this right for you.
Sincerely,