Etsy Customer Service Qa Scripts Creator

Customer Service Q&A for Metal Prints from Your Photos on Etsy General Questions Q: What are metal prints? A: Metal prints are high-quality photographs printed directly onto a sheet of metal, usually aluminum. This process results in vibrant, durable, and long-lasting wall art. Q: How do I order a custom metal print? A: To order a custom metal print, simply upload your high-resolution photo when prompted during the checkout process. Make sure the image is of high quality for the best results. Q: What are the size options available? A: We offer various sizes, ranging from 8x10 inches to 24x36 inches. Custom sizes are also available upon request. Technical Details Q: What is the resolution requirement for photos? A: We recommend a minimum resolution of 300 dpi for optimal print quality. Q: Can I print a black and white photo? A: Yes, you can choose to print in black and white during the customization process. Q: Is the metal print waterproof? A: Yes, our metal prints are waterproof and UV-resistant, making them suitable for both indoor and outdoor use. Potential Issues and Solutions Q: What if my photo is blurry or low quality? A: If your photo doesn't meet the resolution requirements, we will contact you to either provide a higher-quality image or approve a proof for a potentially lower-quality print. Q: My metal print arrived damaged. What do I do? A: Please take a photo of the damaged item and packaging, then contact us within 7 days of receiving the item. We will arrange for a replacement or refund. Common Scenarios Q: Can I hang my metal print outdoors? A: While our metal prints are waterproof and UV-resistant, prolonged exposure to harsh weather conditions may affect their longevity. We recommend hanging them in a sheltered outdoor area for best results. Q: I'm ordering a metal print as a gift. Can you ship it directly to the recipient? A: Yes, we offer gift-wrapping and can ship directly to the recipient. Please provide their address during checkout and indicate that it's a gift. Policies and Procedures Q: What is your return policy? A: Custom items, like metal prints, are non-returnable unless damaged or defective. Please contact us within 7 days of receiving the item if there's an issue. Q: Is there a warranty on metal prints? A: Our metal prints come with a one-year warranty against manufacturing defects. This does not cover damage due to mishandling or environmental conditions. Q: How long does it take to produce and ship a metal print? A: Production generally takes 3-5 business days, and shipping varies depending on your location. Expedited options are available. Timeliness Q: Are there any ongoing promotions or discounts? A: Any ongoing promotions will be listed on our Etsy shop page. Sign up for our newsletter to receive updates on future promotions. Q: Has COVID-19 affected production or shipping times? A: Currently, production is on schedule, but shipping delays are possible due to carrier limitations. Please check our Etsy shop announcements for the most up-to-date information. By following this comprehensive Q&A list, Etsy's customer support team can efficiently address various inquiries and issues that customers may have about our metal prints. Thank you for choosing our Etsy shop for your personalized wall art needs!