SAAS SUBSCRIPTION AGREEMENT DRAFT Agreement No: SSA-2026-001 Date: June 1 2026 PROVIDER: CloudSync India Mumbai Maharashtra India CUSTOMER: RetailPro Ltd Pune Maharashtra India 1. RECITALS 1.1 CloudSync India is a SaaS technology company providing inventory management software to businesses across India. 1.2 RetailPro Ltd is a retail company seeking to subscribe to the CloudSync inventory management SaaS platform. 1.3 Both parties enter this agreement to define the terms of the subscription and use of the SaaS platform. 1.4 Both parties confirm mutual intent to be fully bound by the terms herein. 2. DEFINITIONS 2.1 Provider: CloudSync India. 2.2 Customer: RetailPro Ltd. 2.3 SaaS Product: Inventory management platform provided by CloudSync India. 2.4 Subscription Fee: INR 25,000 per month billed annually. 2.5 Authorized Users: Employees of RetailPro Ltd permitted to access the platform. 2.6 Customer Data: All data uploaded or generated by RetailPro Ltd on the platform. 2.7 Uptime: Percentage of time the platform is fully operational and accessible. 2.8 Effective Date: June 1 2026. 3. GRANT OF LICENSE 3.1 Provider grants Customer a limited, non-exclusive, non-transferable, and revocable license to access and use the SaaS product during the subscription term. 3.2 License is for internal business purposes of RetailPro Ltd only. 3.3 No other rights are granted beyond those explicitly stated in this agreement. 4. SUBSCRIPTION PLAN AND FEATURES 4.1 Plan: Professional Inventory Management. 4.2 Features: Inventory tracking, reporting, supplier management, order processing. 4.3 Authorized Users: Up to 25 users. 4.4 Storage: Up to 100GB of inventory data. 4.5 Guaranteed Uptime: 99.5% per month. 4.6 Support: Email and chat support 24/7. 5. SUBSCRIPTION FEES AND BILLING 5.1 Monthly Fee: INR 25,000 per month. 5.2 Billing: Annual upfront payment. 5.3 Total Annual: INR 300,000. 5.4 Payment via NEFT or RTGS bank transfer. 5.5 Invoice issued 7 days before billing date. 5.6 Price increases communicated 30 days in advance of the next billing cycle. 6. FAILED PAYMENT AND SUSPENSION 6.1 Grace period: 7 calendar days after failed payment before suspension. 6.2 Provider notifies Customer by email immediately upon payment failure. 6.3 Access restored within 24 hours of successful payment being confirmed. 6.4 Termination after 30 days of persistent non-payment by the Customer. 7. REFUND AND CANCELLATION POLICY 7.1 Subscription fees are non-refundable except as expressly stated below. 7.2 Refund granted only if platform fails to meet 99.5% uptime SLA for 2 months. 7.3 Refund processed within 14 business days of approved refund request. 7.4 Upon cancellation all access disabled at end of current billing period. 8. ACCEPTABLE USE POLICY 8.1 Customer must not reverse engineer the platform or attempt to access source code. 8.2 Customer must not resell or sublicense access to any third party. 8.3 Customer must not upload malicious content or attempt to breach system security in any manner. 8.4 Customer must not exceed the 25 authorized user limit without written consent from Provider. 9. INTELLECTUAL PROPERTY 9.1 Provider retains full exclusive ownership of the SaaS product, source code, algorithms, and all associated IP. 9.2 This agreement grants no ownership rights whatsoever to the Customer. 10. CUSTOMER DATA OWNERSHIP 10.1 Customer retains full ownership of all data uploaded or generated on the platform. 10.2 Provider has no right to use, sell, or share Customer data for any purpose beyond delivering the subscribed services. 11. DATA PRIVACY AND SECURITY 11.1 All Customer data stored in India only. 11.2 Platform complies with PDPB standards. 11.3 AES 256 encryption applied to all Customer data at rest and in transit. 11.4 Customer notified within 72 hours of any confirmed data breach event. 12. DISPUTE RESOLUTION 12.1 All disputes resolved via Arbitration in Mumbai Maharashtra India. 13. GOVERNING LAW 13.1 Laws of Maharashtra India apply to this agreement exclusively. SIGNATURE BLOCK: Provider: CloudSync India Signature: ________________ Name: ____________________ Title: ___________________ Date: ____________________ Customer: RetailPro Ltd Signature: ________________ Name: ____________________ Title: ___________________ Date: ____________________ DISCLAIMER: This SaaS Subscription Agreement was generated by an AI drafting tool for reference and preparation purposes only. It does not constitute legal advice. Always have this reviewed by a qualified technology attorney before signing or presenting it to any customer or business partner.