Managing your account

Check your spam folder first, and check that the email address you signed up with has no typos. If the code still doesn't arrive, try signing up with a different email address. If you're still having problems, contact us.

On the login page, click Forgot password? and we'll email you a reset link. The link expires quickly, so use it as soon as it arrives.

If you signed up with Google, sign in with Google instead of a password.

If you can log in but your purchases or prompts are missing, you're probably in a different account from the one you used before. Log out and sign in with the email address you used originally.

These pages come from the security filter that protects PromptBase. They are not a ban, and your account, prompts and purchases are not affected.

Access denied is temporary. It clears by itself, usually the same day.

If you see Sorry, you have been blocked:

• On an Android phone, turn off Desktop site in the Chrome menu and reload.
• Try a different browser, such as Firefox, or a different device.

If you're still blocked, contact us with the Ray ID shown at the bottom of the page, plus your device and browser.

We will never send you a chat message asking you to enter bank, card or login details on another website. A message like that is a scam, even if it uses our name or logo. Don't click the link, and contact us so we can remove the sender.

We change email addresses for you. Contact us with your username and the new address. We'll confirm with you that the account is yours before we change anything. Nothing else about your account changes: your purchases, prompts, messages and credits all stay.

Once we've changed it, log out and sign in again with the new address.

You can change your username yourself at any time in your account settings. Links on PromptBase update to the new name. Links with your old username that you've shared elsewhere stop working, so update those too.

You can cancel at any time. Go to your account settings, find the Subscriptions section and click Manage.

After you cancel you won't be charged again, and you keep your plan until the end of the period you've already paid for. PromptBase Select subscribers can pause instead, which keeps unused downloads.

Subscriptions renew automatically, every month or every year, until you cancel. The date of your next payment is shown next to your plan in your account settings.

A yearly plan renews for another full year in one payment. If you joined with an introductory discount, it covers the first year only, so the renewal is at the standard price.

No. Each person or business may have one seller account on PromptBase, including for separate brands. This is set out in our terms and conditions, and running more than one can lead to all of the accounts involved being suspended.

You can see and disconnect the agents you've connected to PromptBase in your account settings.

Go to your account settings, scroll to the Danger Zone at the bottom and press Delete account. You'll be asked to type DELETE to confirm. This removes your data and any prompts you sell, and it can't be undone.

If you can't log in to the account, contact us.

Open the Notification settings section of your account settings and switch off the emails you don't want. If an unsubscribe link in an email doesn't work, contact us and we'll switch them off for you.