Hi Sarah, Thank you for reaching out, and I'm sorry to hear your stay was affected by noise. I completely understand how disruptive this can be when you're trying to relax. Regarding your request for a refund: I've reviewed our doorbell camera logs and the building's quiet hours policy. The noise you mentioned occurred at 9:15 PM, which is within the building's permitted activity hours (Quiet Hours begin strictly at 10:00 PM). As the noise ceased fully by 9:45 PM, the stay remained compliant with our House Rules and local noise ordinances. Because we value your comfort, I would like to offer you a 10% discount on a future stay with us to ensure your next experience is flawless. We cannot, however, approve a refund for this current reservation as the issue did not violate the rental agreement or platform policy. We hope you enjoyed the rest of your time in the city. Best regards, [Host Name]