[PASTE YOUR CURRENT RESUME — plain text is fine, messy formatting is fine]: Jordan Lee — Customer Support Specialist, HelpDesk Pro (SaaS, billing software), 2021–present. Answer customer tickets by email and chat. Train new hires. Helped with onboarding for new accounts. Previously: Support Rep, CallFirst Telecom, 2019–2021. Answered calls, logged complaints, escalated billing issues. [PASTE THE FULL JOB POSTING, OR IF YOU DON'T HAVE A SPECIFIC ONE: the job title, level, industry, and the 5-6 skills the role usually requires]: Customer Success Manager, B2B SaaS. Own a book of ~60 mid-market accounts. Drive onboarding, adoption, and renewals. Requirements: 4+ years in customer-facing SaaS roles, experience with onboarding and QBRs, Zendesk/Salesforce/Gainsight a plus, track record of improving retention or product adoption. [e.g., "6 years, mid-level moving to senior"]: 6 years total in customer-facing roles, moving from support into customer success. [ANY NUMBERS YOU CAN HONESTLY CLAIM — team sizes, budgets, percentages, volumes, tools, e.g., "Support team of 4; cut average ticket resolution time from 9h to 5h; Zendesk + Salesforce"]: Led onboarding for 40+ new accounts last year; trained 5 new support hires; cut average ticket resolution time from 9 hours to 5 hours; 98% CSAT over the last 12 months; daily tools: Zendesk, Salesforce, Slack. [e.g., "Moving from support into customer success — emphasize onboarding and retention work; de-emphasize phone support"]: Emphasize onboarding, training, and retention-adjacent work. De-emphasize phone support. This is a career step sideways-up: same customer skills, more ownership.