FIRST NAME LAST NAME [City, State, Zip] | [Phone Number] | [Email Address] | [LinkedIn URL] | [GitHub/Portfolio URL] PROFESSIONAL SUMMARY Detail-oriented Junior Quality Assurance Analyst with hands-on experience in manual and automated testing methodologies to ensure software reliability. Proven ability to identify defects, execute API and UI tests, and clearly communicate technical issues to cross-functional teams. Leverages a strong background in customer issue resolution to advocate for optimal end-user experiences and high-quality product delivery. TECHNICAL SKILLS Languages: [e.g., Java, Python, JavaScript - Add the language you used with Selenium] Databases: [e.g., SQL, MySQL, PostgreSQL - Add if covered in bootcamp] Tools/Cloud: Selenium WebDriver, Postman, Jira Methodologies: Automated Testing, Manual Testing, API Testing, UI Testing, Defect Tracking, Bug Lifecycle Management, [e.g., Agile/Scrum - Add if covered in bootcamp] FEATURED PROJECTS E-Commerce Platform Quality Assurance | [Link to GitHub repo with test scripts or bug reports, if available] Executed comprehensive manual testing protocols on a live e-commerce web application, successfully identifying and documenting 15 functional and UI/UX defects. Logged and managed the bug lifecycle utilizing Jira, detailing clear steps-to-reproduce and expected outcomes to streamline the developer patching process. Developed automated UI test scripts leveraging Selenium to verify core user flows, establishing a baseline for future regression testing. Conducted API endpoint testing utilizing Postman to validate request/response accuracy and ensure seamless data integration across the platform. PROFESSIONAL EXPERIENCE [Retail Store Name] | [City, State] Customer Service Representative | [Month, Year] – [Month, Year] Investigated and resolved escalated customer complaints, translating user friction points into actionable feedback to improve store operations. Communicated complex service issues clearly to management and staff, demonstrating strong analytical and problem-solving skills to achieve high customer satisfaction. Documented daily operational issues and customer feedback, building a foundation for precise technical communication and defect reporting. EDUCATION Software Quality Assurance Bootcamp [Bootcamp/Institution Name], [City, State] | [Graduation Month, Year] [Previous Degree/High School Diploma] [Institution Name], [City, State] | [Graduation Month, Year]