Variable FieldValue to EnterCUSTOMER ISSUEAPI endpoint is returning 502 Bad Gateway errorsBRAND TONE AND TIEREnterprise Tier - Technical and Reassuring1. SLA TimelinesFirst Response Time: < 15 minutes.Target Resolution Time: < 2 hours.Update Cadence: Every 30 minutes until resolved.2. Internal Agent WorkflowStep 1: Verify the API outage on the internal status dashboard.Step 2: Tag the ticket as URGENT_API_OUTAGE and route to the Tier 3 Slack channel.Step 3: Apply the macro below. If not resolved within 60 minutes, escalate to the Incident Manager.3. External Macro ScriptSubject: URGENT: Update on your API ConnectivityHi [Customer Name],Thank you for reporting the 502 Bad Gateway errors. I have verified that this is related to a degraded API endpoint on our end, and our Tier 3 Engineering team is investigating right now.Because you are on our Enterprise tier, resolving this is our top priority. I will send you a status update every 30 minutes until we have fully restored connectivity.Best,[Agent Name]