To create a chatbot feature that gathers user feedback on customer relationship, you can consider the following steps:
Define the purpose of the feedback: Determine the specific aspects of the customer relationship you want feedback on, such as customer service, product quality, or delivery speed.
Determine the questions to ask: Create a set of questions that are relevant to the purpose of the feedback. For example, you could ask, "Were you satisfied with the service you received?", "How would you rate the quality of our product?", or "Did our delivery meet your expectations?".
Determine the response options: Provide users with a set of response options that are clear and easy to understand. For example, you could use a scale of 1 to 5 or a "yes" or "no" response.
Design the chatbot flow: Determine how the chatbot will ask the questions and respond to the user's feedback. You can use a simple branching logic to guide the user through the feedback process.
Analyze the feedback: Once users have provided feedback, analyze the results to identify areas for improvement and take appropriate actions to address any issues.
As for the specific question to ask, you could start with a general question like, "How satisfied were you with our service?" followed by more specific questions about the aspects of the service you want feedback on. For the response options, you could use a scale of 1 to 5 or a "yes" or "no" response. For example, "Were you satisfied with the response time of our customer service team?" with options "Yes" or "No".