| Claim | Verdict | Evidence | Missing or unclear | |---|---|---|---| | 1. The Trailhead learning platform provides captioned video lessons and keyboard navigation across all learner pages. | Partial | "Trailhead video lessons include closed captions. Core learner pages support keyboard navigation" | Keyboard navigation is confirmed only for core learner pages. Interactive coding exercises have "a separate accessibility experience under active review," so keyboard support across *all* learner pages is unclear. | | 2. Trailhead provides live instructor support around the clock. | Contradicted | "Live instructor office hours are available Monday through Friday, 09:00 to 17:00 Pacific Time." | Live instructor support is limited to weekday business hours, not around the clock. Only the automated help center is available at all times. |