Crisis Apology Statement Dear Valued Customers, We sincerely apologize for the recent concerns regarding the quality of some of our food products and delays in our service. We understand that every customer expects a reliable, enjoyable, and satisfying experience when choosing our restaurant, and we recognize that we did not meet those expectations. We take full responsibility for the inconvenience and disappointment caused. Your trust is extremely important to us, and we appreciate the customers who shared their feedback, allowing us to identify areas where we need to improve. We are actively reviewing our food preparation processes, service procedures, and quality control measures to ensure that similar issues do not happen again. Our team is receiving additional guidance and support to strengthen consistency, efficiency, and customer care across every part of our restaurant. We value our relationship with our customers, employees, and business partners, and we remain committed to providing a better experience built on quality, transparency, and respect. Your feedback continues to guide our improvement journey, and we are dedicated to earning back your confidence through meaningful actions. Thank you for your patience, understanding, and continued support. We look forward to serving you better and delivering the level of service and quality that you deserve. Sincerely, The Management Team