1. SUBJECT LINE: "About your missing ingredients (again) - here's what we're doing" / "Fixing your box, for real this time" 2. RESPONSE BODY: Hi Trevor, I'm sorry - three ingredients missing two weeks in a row is not what you should be dealing with. This traces back to a packing error at our regional fulfillment center, and it's been flagged directly to our ops team as a repeat issue, not a one-off. We're refunding this week's box in full and sending a free box next week to make it right. Both should show up within 3-5 business days. If next week's box has any issues at all, reply directly to this email and it'll come straight to me. 3. TONE CHECK NOTE: Consider a phone call - this is the second occurrence for the same customer, and email alone may not rebuild confidence. 4. INTERNAL NOTE: Repeat packing error for Trevor - flag his account for manual QA check before next 2 shipments.