Prompt Details
Model
(claude-4-6-sonnet)
Token size
1,140
Example input
[DRAFT]: Subject: Re: Issue with my account (Ticket #48721)Hi Maria,Thank you so much for reaching out to us! We sincerely apologize for the inconvenience you've experienced. We completely understand how frustrating this must be, and we want you to know that your satisfaction is our top priority.We've received your message about the issue with your account, and our team is looking into it as we speak. We've escalated this to the relevant team, and they're working diligently to resolve the issue as quickly as possible.Rest assured, we're doing everything we can to make this right. We truly value your business and appreciate your patience and understanding as we work to resolve this.If you have any further questions or need additional assistance, please don't hesitate to reach out. We're always here to help!Thanks for being a valued customer!Best regards,Alex from Support
Example output
Subject: Re: Issue with my account (Ticket #48721)
Hi Maria,
Sorry about the dashboard issue. I've passed your ticket to our engineering team and they're investigating the authentication error you described. I'll write back by Thursday (Dec 12) with either a fix or a specific update on the timeline.
[SPECIFICS NEEDED: is there a workaround we can offer in the meantime, or is the account fully inaccessible? If there's a legacy-login path or a "log out and back in" step, add it here.]
Best regards,
Alex from Support
---
Changes:
- Replaced opening with the actual action (passed ticket to engineering, investigating the authentication error)
- Kept ONE short apology ("Sorry about the dashboard issue"); deleted the rest of the apology stack
- Deleted "your satisfaction is our top priority" filler
- Replaced "working diligently to resolve this" with a specific commitment (write back by Thursday Dec 12)
- Flagged [SPECIFICS NEEDED] for the workaround question the original never answered
- Deleted "rest assured / value your business / appreciate your patience" pile-up and the "always here to help / valued customer" closing
- Kept ticket number, customer name, sender signature
Actionability verdict:
- Does the customer know what is being done, why, and when they'll hear next? Partial
- Missing: whether a workaround exists, and whether they need to do anything in the meantime
Word count before to after: 142 to 70
AI/template signal estimate before to after: high to low
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Commercial use
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3
Views
CLAUDE-4-6-SONNET
Strips the corporate-empathy theatre out of a customer-service email and replaces vague resolutions with the specific action being taken — or the specific reason none can be. Deletes the scripted apologies, the "our team is looking into it," the "we value your business" filler, and the "don't hesitate to reach out" closings, while preserving the actual decision, ticket numbers, amounts, and timelines. Returns the edited email and an actionability verdict. Personal and commercial use permitted.
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Added 1 week ago
