Example input
[INSERT POLICIES/GUIDELINES HERE] - When addressing negative reviews, always offer a resolution to the customer's problem.; Avoid using defensive language when responding to negative reviews.
[INSERT CUSTOMER REVIEW HERE] - I recently ordered your product and it arrived damaged. I was really disappointed, as I was looking forward to using it right away.
Example output
Dear valued customer,
Thank you for taking the time to share your feedback with us. We are very sorry to hear that your recent order arrived damaged, and we completely understand how frustrating that must have been for you, especially after eagerly anticipating its arrival.
We would like to apologize for any inconvenience this has caused you and take full responsibility for the issue. We want to make things right and offer a resolution to the problem you experienced. We would like to offer you the option of a full refund or a replacement product. Please let us know which option would work best for you, and we will take care of it immediately.
We would also like to assure you that we take product quality and customer satisfaction very seriously, and we are taking steps to ensure that this issue does not happen again in the future. We appreciate your business and the opportunity to correct this issue for you.
Thank you again for bringing this to our attention. If there is anything else we can do to assist you, please do not hesitate to contact us directly.
Sincerely,
[Your Name]
Customer Service Representative