CURRENT UNDERSTANDING I’m analyzing the customer-support operation for a restaurant. WHAT I NEED 1. Approximately how many customer inquiries do you receive per day, and through which channels? 2. Who currently handles customer support, and what are the most common customer requests? 3. How are reservations, menu/pricing information, availability, and opening hours currently handled? NEXT STEP Once I have this information, I’ll map the support journey, identify the main operational problems, and determine what should be handled by AI, rules, systems, or human staff.