Prompt Details
Model
Chat - (gpt-5.6)
Token size
322
Example input
[CUSTOMER MESSAGE]: My order was supposed to arrive three days ago and I still haven't received it. Can you tell me what's going on?
[COMPANY POLICY]: Orders delayed in transit should be checked using the tracking information. Do not promise a specific delivery date unless it is confirmed by the carrier.
[DESIRED OUTCOME]: Explain the situation and help the customer understand the next step.
[TONE]: Professional, empathetic, and reassuring.
[ADDITIONAL CONTEXT]: The tracking information shows that the package is still in transit.
Example output
I’m sorry for the delay with your order. I understand how frustrating it can be when a delivery doesn’t arrive as expected. According to the tracking information, your package is still in transit. While I’m unable to confirm a specific delivery date at this time, we’ll continue to monitor the shipment. If the tracking information does not update, please let us know so we can help with the next steps.
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GPT-5.6
Create clear, professional, and empathetic customer support responses for emails, chats, and support tickets. Analyze the customer's issue, context, tone, and desired outcome, then generate a helpful response that follows the company's instructions and avoids unsupported promises. Useful for small businesses, online stores, freelancers, SaaS teams, and customer support professionals.
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Added 2 weeks ago
