Prompt Details
Model
Chat - (gpt-6-luna)
Token size
377
Example input
[BUSINESS AND PRODUCT]: Online retail store selling home accessories
[BRAND VOICE]: Friendly and professional
[CUSTOMER MESSAGE]: My order is three days late. Where is it?
[ISSUE CATEGORY]: Delayed delivery
[BUSINESS POLICY]: Customers must provide an order number before tracking can be checked. Never promise a delivery date without verified tracking information.
Example output
CUSTOMER INTENT:
The customer wants an update about a delayed order.
RECOMMENDED RESPONSE:
We're sorry your order hasn't arrived when expected. We understand how frustrating this can be. Please share your order number so our team can check the latest tracking information and provide an accurate update.
SHORT CHAT VERSION:
Sorry about the delay! Please share your order number so we can check your delivery status.
RECOMMENDED NEXT ACTION:
Verify the order and tracking information.
INFORMATION TO VERIFY:
Order number, courier status and revised delivery estimate.
Instant access
Commercial use
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GPT-6-LUNA
Helps online businesses handle customer questions, complaints, refund requests and product enquiries. Generates empathetic, professional replies, practical resolution suggestions and short chat responses. Adapts to your brand voice and avoids inventing company policies or making unauthorised promises.
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Added 17 hours ago
