Subject: Update on Order #54821 – Delivery Delay Greeting: Hi Alex, 1) Empathy + acknowledgement (1–2 sentences): I understand how frustrating a delay like this is—especially when you expected a faster delivery. Thanks for flagging it right away. 2) Summary of the issue (1–2 sentences, factual): For order #54821, we can see it has shipped, but the tracking shows the last carrier scan was 5 days ago, which suggests a carrier delay. 3) What we can do now (bullets): - Open a carrier investigation based on the last scan information we have - Monitor tracking for movement and keep you updated as new scans appear - Confirm next steps as soon as we have the carrier’s investigation response 4) Options for the customer (bullets, only if supported by boundaries): - If the carrier confirms the shipment is lost, we can proceed with the appropriate resolution (Not provided) - If tracking updates and delivery resumes, we’ll continue to share the latest status 5) What we need from you (if anything): If you have any additional delivery notes or an alternate safe-drop preference, please share it so we can attach it to the carrier investigation. 6) Close (1 sentence, reassuring): We’ll keep this moving and follow up as soon as we have a concrete update from the carrier. Questions (max 3; if none: None): None. Signature: Support Team