Customer Whisperer Pro

Let me help craft an appropriate response based on the analysis. ## Analysis - Priority Level: 3/5 - Primary Concern: Order status uncertainty - Emotional State: Anxious and frustrated - Risk Level: Medium (first contact, standard shipping timeframe) ## Response Template Dear [Customer Name], Thank you for reaching out about your order status. I understand your concern about not having received your order after 5 days. I've just checked your order details and can see that: - Your order #[NUMBER] was placed on [DATE] - Current status: [STATUS] - Expected delivery: [DATE RANGE] You can track your package in real-time using this link: [TRACKING_LINK] If your delivery hasn't arrived by [DATE], please let me know immediately, and I'll personally investigate with our shipping partner. For your reference, our standard shipping typically takes 5-7 business days, depending on your location. However, I understand you're eager to receive your items, and I want to ensure everything arrives safely. Is there anything else you need assistance with? Best regards, [Agent Name] ## Follow-up Actions 1. Set reminder to check order status in 48 hours 2. Flag for proactive tracking update if no delivery by expected date 3. Document shipping carrier performance for quality review ## Response Goals Achieved - Acknowledges concern without over-apologizing - Provides specific, actionable information - Sets realistic expectations - Offers proactive support - Maintains professional yet empathetic tone ## Key Metrics Impact - First Response Time: Immediate - Resolution Potential: High - Customer Effort Score: Low (clear next steps provided) - Escalation Risk: Minimized through transparency I've created a comprehensive response framework that: 1. Addresses the immediate concern while maintaining professionalism 2. Provides clear timeline expectations 3. Offers proactive support without over-promising 4. Includes follow-up protocols to prevent escalation Would you like me to adjust any aspect of this response framework, such as: - Modifying the tone to be more or less formal? - Adding specific shipping carrier details? - Including alternative contact methods?