Example input
[received email] - "Hi Mike
I am very sorry. Looks like something went wrong. Our system didn't link your order with payment and order was cancelled. I am sending a refund. One more time I apologise for any inconveniences."
[sample response] - "Hi, I want to complete my order without a refund"
Example output
Subject: Re: Order Cancellation and Refund
Hi,
Firstly, thank you for reaching out and being transparent about the situation. I genuinely appreciate your prompt attention to this matter.
While I understand mistakes can happen, I'd prefer to complete my order instead of receiving a refund. Can we arrange to have the order processed again, ensuring the payment link works this time?
Your proactive communication gives me confidence in your services. If you could help me finalize the order, I'd be grateful.
Please let me know how we can move forward, and if there are any additional details you need from my end.
Once again, thank you for your support and understanding. Feel free to reach out if you have any further questions or concerns. Your assistance is very much appreciated.
Warm regards,
Mike
P.S. I'm sure these things can be ironed out. Thanks for making me feel valued as a customer. Looking forward to a smooth resolution.