1. Culture Friction Audit High turnover stems from burnout and lack of recognition. Friction points: 1. Feeling isolated while working remotely, 2. Unclear path for career growth, 3. Constant pressure with no support. 2. Engagement Strategy Implement a peer-to-peer recognition program. Establish weekly virtual coffee chats to foster human connection. Create a transparent promotion track with clear KPI milestones. 3. Retention Roadmap Month 1: Launch mentorship program pairing junior reps with top performers. Month 2: Implement quarterly performance bonuses. Month 3: Introduce flexible work hours to combat burnout.