# Quarterly Business Review (QBR) Company: VantaHR Cloud GmbH Period: Q3 2025 Prepared for: Board concise and analytical 1) Executive Summary During Q3 2025, VantaHR Cloud GmbH progressed against its objectives with MRR up +12% QoQ and onboarding time reduced by 20%. Churn is reported at 4.5%, keeping retention a meaningful focus area. Execution constraints emerged through high customer support load, a slow enterprise sales cycle, and limited customer success capacity. Next quarter will focus on strengthening customer success processes, driving upsell to existing clients, reducing support volume via a self-serve help center, and tightening enterprise qualification. 2) Objectives Recap - Increase MRR - Reduce churn - Improve onboarding activation 3) Performance Review & Key Results - Growth / Revenue: MRR +12% QoQ. - Retention / Customer: Churn 4.5%. - Product / Delivery: Onboarding time reduced by 20%. - Operations / Team: High customer support load; slow enterprise sales cycle; limited customer success capacity. 4) Challenges, Risks & Root Causes - Support load is high relative to customer success capacity, risking slower response times and customer experience pressure. - Slow enterprise sales cycles reduce forecast predictability and consume go-to-market bandwidth. - Limited customer success capacity may constrain churn improvement and upsell execution. 5) Key Insights & Lessons Learned - Onboarding efficiency gains can increase downstream support demand if capacity does not scale. - Retention remains a central lever given churn is still material at 4.5%. - Qualification discipline matters more when cycles are slow and bandwidth is constrained. 6) Strategic Priorities for Next Quarter - Improve customer success processes. - Drive upsell to existing clients. - Reduce support volume via a self-serve help center. - Tighten enterprise qualification. 7) Action Plan (include Owner and Timeframe: Early next quarter / Mid next quarter / Late next quarter) - Action: Standardize customer success workflows from onboarding through renewal. Owner: Head of Customer Success Timeframe: Early next quarter - Action: Define an upsell motion tied to onboarding and usage milestones. Owner: Head of Sales Timeframe: Mid next quarter - Action: Build a self-serve help center targeting top support drivers. Owner: VP Operations Timeframe: Early next quarter - Action: Implement an enterprise qualification checklist to reduce time spent in slow cycles. Owner: Head of Sales Timeframe: Early next quarter 8) Open Questions (max 3; if none: None) None