# FAQ + Help Center Pack ## 1) Quick Start (5 bullets) - Create or open a project to track time against. - Start and stop time entries while you work. - Review your weekly timesheet before submitting (Not provided: submission workflow). - Export a CSV when you need reporting. - Contact support via email during Mon–Fri 09:00–17:00 CET (no phone support). ## 2) FAQ Categories - Getting Started - Account & Access - Projects & Time Tracking - Timesheets & Exports - Support ## 3) FAQs (8–12 total) 1) Question: How do I invite a team member? Short answer: Not provided. Step-by-step: Not provided. Troubleshooting: Not provided. When to contact support: If you can’t find the invite option as an Admin (Not provided where). 2) Question: How do I reset my password? Short answer: Use the password reset via email. Step-by-step: - Select “Forgot password” (location Not provided). - Enter your account email. - Follow the reset link sent to your email. Troubleshooting: - Check spam/junk folder. - Confirm you used the correct email address. When to contact support: - If the reset email does not arrive. 3) Question: How do I export timesheets? Short answer: Export timesheets as a CSV. Step-by-step: - Open weekly timesheets (location Not provided). - Select export. - Choose CSV. Troubleshooting: - If export fails, try again later (Not provided). When to contact support: - If CSV export repeatedly fails. 4) Question: Why can’t I track offline? Short answer: Offline mode is not available. Step-by-step: Not provided. Troubleshooting: - Ensure you are online before starting time tracking. When to contact support: - If you believe you are online but the app behaves as offline (Not provided). 5) Question: How do I change a user’s role? Short answer: Not provided. (Roles exist: Admin and Member.) Step-by-step: Not provided. Troubleshooting: Not provided. When to contact support: If role changes are not visible. 6) Question: What are support hours? Short answer: Mon–Fri 09:00–17:00 CET. Step-by-step: Not provided. Troubleshooting: Not provided. When to contact support: Use email support during these hours. 7) Question: Where do I see weekly timesheets? Short answer: Not provided. Step-by-step: Not provided. Troubleshooting: Not provided. When to contact support: If you can’t locate weekly timesheets. 8) Question: How do I contact support? Short answer: Email support (no phone support). Step-by-step: Not provided (email address Not provided). Troubleshooting: Not provided. When to contact support: For account access, exports, or unclear behavior. ## 4) Support Macros (6 templates) 1) Use case: Password reset not received Message text: Hi — thanks for reaching out. Password resets are sent via email. Please check spam/junk and confirm you’re using the correct account email. If it still doesn’t arrive, reply here and we’ll help further. 2) Use case: Support hours expectation Message text: Hi — our support hours are Mon–Fri 09:00–17:00 CET via email (we don’t offer phone support). We’ll respond as soon as possible within those hours. 3) Use case: CSV export help Message text: Hi — you can export weekly timesheets as CSV. Please open weekly timesheets, select export, and choose CSV (exact location may vary). If export keeps failing, reply with details and we’ll investigate. 4) Use case: Offline tracking request Message text: Thanks for the suggestion. At the moment, offline mode isn’t available. If you share your workflow, we can suggest alternatives within the current setup. 5) Use case: Invite/member role question Message text: Hi — roles in ClockNest include Admin and Member. If you tell us whether you’re an Admin and what you’re trying to change, we can guide you (steps depend on your account setup: Not provided). 6) Use case: General “how do I…” Message text: Happy to help. Please share what you’re trying to do and a screenshot of the page you’re on (if possible). We’ll point you to the right steps. ## 5) Safety Notes (only from facts) - Password resets are handled via email. - No phone support is provided. - Support hours are Mon–Fri 09:00–17:00 CET. - Offline mode is not available. ## 6) Open Questions (max 3) 1) How do invites work and where is the invite option located? 2) Where are weekly timesheets located in the UI and how are they submitted (if applicable)? 3) How do Admins change user roles (steps/location)?