Prompt Details
Model
(claude-5-5-sonnet)
Token size
380
Example input
[Name]: Name
[REQUEST TO ANSWER]: Please give our team free weekend support. We need it for our launch.
[CONFIRMED POLICY OR LIMIT]: Support available Monday–Friday only; no weekend coverage under this plan.
[ACCEPTABLE NEXT STEP]: Customer may request a quote for an upgraded support plan.
[TONE]: Warm
Example output
INPUT:
REQUEST TO ANSWER: 'Please give our team free weekend support. We need it for our launch.'
CONFIRMED POLICY OR LIMIT: Support available Monday–Friday only; no weekend coverage under this plan.
ACCEPTABLE NEXT STEP: Customer may request a quote for an upgraded support plan.
TONE: Warm.
OUTPUT:
Subject: Support coverage for your launch
Email: Hi,
Thanks for sharing the timing of your launch. Your current plan provides support Monday through Friday, so we cannot include weekend coverage under that plan.
If weekend support is important for the launch, you can request a quote for an upgraded support plan. I can point you to that option, but no additional coverage is arranged at this stage.
Best,
[Name]
Commitment audit: Confirmed boundary: weekday coverage only. Approved next step: request an upgrade quote. Unverified claims withheld: availability, price, start date, or approval of upgraded coverage.
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CLAUDE-5-5-SONNET
One ambiguous line in a service reply can sound like an exception or a promise. This prompt drafts one firm, polite boundary email from your confirmed policy and approved next step, then runs a commitment audit so no dates, refunds, or approvals you did not authorize slip in. It invents no policies and never sends anything. For customer success leads handling service requests.
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Added 23 hours ago
