June 1 2026 Priya Sharma Mumbai Maharashtra India Email: [Complainant email] Phone: [Complainant phone] Customer Complaints Head QuickDeliver India Customer Support Department Account Ref: [Order reference number] SUBJECT: FORMAL COMPLAINT — UNDELIVERED ORDER AND UNRESOLVED REFUND Dear Sir or Madam, This letter is being submitted as a formal written complaint regarding the undelivered order and unresolved refund request described below. I am seeking a prompt and substantive written response by June 15 2026. BACKGROUND AND CHRONOLOGY On January 10 2026, I placed an online order with QuickDeliver India for a purchase of INR 4,500. The order confirmation was received on the same day. The expected delivery window passed without any delivery being made. As of the date of this letter, the order has not been delivered and no refund has been issued. PRIOR ATTEMPTS TO RESOLVE Following the missed delivery, I sent three follow-up emails to QuickDeliver India's customer support address over a period of six weeks. None of these emails received a substantive response. No refund was initiated and no explanation for the non-delivery was provided. SPECIFIC GRIEVANCES 1. The ordered item was not delivered within the stated timeframe or at any point since the order was placed on January 10 2026. 2. Three follow-up emails sent to customer support over six weeks received no substantive response, leaving the matter unresolved. 3. No refund of INR 4,500 has been processed despite the failure to deliver the item. IMPACT AND CONSEQUENCES This situation has caused me financial inconvenience in the amount of INR 4,500 for which I have received no goods or services. I have also spent considerable time attempting to resolve this matter through multiple emails without any productive response. DESIRED OUTCOME I respectfully request the following: 1. A full refund of INR 4,500 processed to my original payment method within 14 days of this letter. 2. Written confirmation from QuickDeliver India that this matter has been resolved. I expect a substantive written response directed to me by June 15 2026. REGULATORY OR ESCALATION NOTICE If this complaint does not receive a satisfactory response by June 15 2026, I may consider escalating this matter to the relevant Consumer Forum under the Consumer Protection Act 2019. I hope this step will not be necessary. SUPPORTING DOCUMENTATION I have retained copies of the original order confirmation, all emails sent to customer support, and all related payment records, which are available upon request. I hope this matter can be resolved promptly and fairly through direct communication and look forward to your substantive response by June 15 2026. Yours sincerely, Priya Sharma Email: [Complainant email] Phone: [Complainant phone] Date: June 1 2026 NOTE: This complaint letter was generated as a drafting assistance tool to help users organize and present their concerns in a clear and professional format. It is not legal advice, does not guarantee any specific outcome, and should not be treated as a substitute for professional legal or regulatory guidance. Always seek advice from a qualified professional before pursuing formal legal action or submitting complaints to regulatory authorities.