PUBLIC RESPONSE: We're genuinely sorry your arrival didn't meet the standard we hold ourselves to — finding your room in that condition, and then feeling dismissed at the front desk, is not the welcome we ever want a guest to experience. This has been addressed directly with our housekeeping and front office teams. We'd like the chance to make it right — please reach out to us at [email] with your reservation details so our General Manager can personally follow up. INTERNAL NOTE FOR MANAGEMENT: Flag as a dual failure — housekeeping QC and front desk service recovery. Recommend a spot-check audit and a refresher on complaint-handling protocol.