## Customer Support Team Leader — 株式会社ミナトコール (April 2021 – Present) - Managed shift schedules and trained new employees for an 8-member customer inquiry team. - Improved FAQ pages. [ASK: What measurable improvement resulted from the FAQ updates, if any?] - Created and shared 40 email response templates with the team. ## Customer Service Representative (窓口スタッフ) — 株式会社サクラ通信 (April 2017 – March 2021) - Provided guidance on mobile phone plans and handled contract procedures. - Handled a large volume of customer complaints. [ASK: Approximately how many complaints did you handle, if known?] ## Skills - Shift scheduling - New employee training - FAQ page improvement - Email response template creation and sharing - Mobile phone plan guidance - Contract processing - Customer complaint handling ## Education - 青葉大学, Faculty of Literature — Graduated March 2017 ## Certifications - TOEIC: 650 (2022) ## [ASK] checklist - [ASK: Did the FAQ page improvements lead to any measurable results, such as fewer inquiries or improved response times? If not, the bullet can remain as written.] - [ASK: Approximately how many customer complaints did you handle at 株式会社サクラ通信, if known?] - [ASK: Do you have an official English or preferred romanized name for 株式会社ミナトコール?] - [ASK: Do you have an official English or preferred romanized name for 株式会社サクラ通信?] - [ASK: Do you have an official English or preferred romanized name for 青葉大学?] ## Fact check - Company and university names were retained in Japanese because no English names or romanizations were provided. No official English names have been invented. - “チームリーダー” was translated as “Customer Support Team Leader” to reflect the stated role and responsibilities. The original title should be confirmed if a more literal job-heading translation is preferred. - “窓口スタッフ” was translated as “Customer Service Representative” as a plain English equivalent; the original Japanese title is retained. - “問い合わせ対応チーム8名” was interpreted as an 8-member team handling customer inquiries. - “クレーム対応を多く担当した” was translated as “Handled a large volume of customer complaints” without inventing a specific count. - The FAQ improvement bullet contains no invented outcome or metric. - All listed qualifications were included under Certifications. --- If you want, I can: - Add more detailed bullets about FAQ page improvements - Develop follow-up questions to clarify missing data points in resume - Refine job title translations and confirm company naming preferences