Profile: Operations manager, 45-person logistics warehouse (fictional example). 1. OBSERVABLE LEADERSHIP SIGNATURE - OBSERVED: Messages are short commands with deadlines ("Fix it before 14:00. I will check."). Praise is generic ("Good job today"), corrections are specific. - OBSERVED: Reasons behind instructions are rarely explained. 2. DOMINANT LEADERSHIP MODES Directive (high confidence), pacesetting (moderate), coaching (low). Under stress: directive + doing tasks personally. 3. POWER, CONTROL AND TRUST - STRONG INFERENCE: Trust is earned and collapses quickly after one visible failure ("Last time I let Tomas do it we had chaos"). - Alternative: the failure may have had real business cost, making caution rational. 6. DELEGATION AND DEVELOPMENT Scheduling is kept "because it is faster". Hidden cost: supervisors never build the skill, so the leader stays the bottleneck. UNDERSTAND One failure → take task back → supervisors wait for instructions → leader overloaded (55 h/week) → "they do not take initiative". SHIFT - Delegate one weekly schedule with agreed "good enough" criteria and no mid-way checking. - Explain the "why" in 1 sentence for every instruction for 2 weeks. CONFIDENCE MAP – High: directive default. Moderate: trust collapse after failure. Low: emotional drivers behind control.