OUTPUT 1 — TAILORED RESUME Draft for your review Sarah Mitchell Professional Summary Retail professional with experience serving 40+ customers a day, handling cash and card payments, and maintaining accurate till reconciliation with zero discrepancies in the last 12 months. Skilled in staff training, with 6 new starters trained. Experienced in stock counts, stock replenishment, weekly re-merchandising and Excel reporting. Work Experience Retail Sales Assistant BrightHome Stores, Leeds — March 2021 to present Serve 40+ customers a day on the shop floor and till, supporting day-to-day retail operations. Handle cash and card payments and complete end-of-day till reconciliation, maintaining zero discrepancies in the last 12 months. Train new starters, with 6 trained so far. Keep the homeware section stocked and re-merchandised weekly. Customer Service Assistant CityCall Centre — 2019–2021 Answered 60+ calls a day, handling customer enquiries and complaints. Logged customer complaints in the company CRM. Resolved most billing queries on first contact. Skills Cash and card handling, POS tills, Till reconciliation, Complaint handling, Customer service, Training new starters, Stock counts, Stock replenishment, Weekly re-merchandising, Microsoft Excel Education GCSEs including Maths and English (2018) OUTPUT 2 — CHANGE LOG 1. Revised requirement matching Updated bucket counts: Evidenced-match 5, Evidenced-adjacent 4, Not-evidenced 3. 12 total job requirements. A. Evidenced-match — 5 requirements: - Retail experience — Retail Sales Assistant, BrightHome Stores - Cash handling — Handles cash and card payments; end-of-day till reconciliation - Complaint handling — Logged complaints in CRM; resolved most billing queries on first contact - Excel reporting — Microsoft Excel (daily sales sheet) - Run weekly stock counts — Stock counts listed under Skills; keeps homeware section stocked weekly Classification note: The resume directly evidences stock-count capability. The weekly stocking responsibility is also evidenced. However, it does not explicitly state that stock counts themselves were performed weekly. The tailored resume therefore does not invent that frequency. B. Evidenced-adjacent — 4 requirements: - Lead a team of 8 sales assistants — Trained 6 new starters — Remaining gap: Formal supervision and responsibility for 8 employees - Handle escalated customer complaints — Logged complaints and resolved billing queries — Remaining gap: Specifically handling escalated complaints - Report daily sales to area manager — Microsoft Excel (daily sales sheet) — Remaining gap: Reporting figures to an area manager - Visual merchandising standards — Re-merchandised weekly — Remaining gap: Formal visual merchandising standards C. Not-evidenced — 3 requirements: - Own the daily rota — No rota preparation or management mentioned - Oversee cash handling and safe counts — Cash handling is evidenced, but safe counts are not - Stock-management software — No stock-management software identified 2. Every change made - No Professional Summary → Added Professional Summary describing retail experience, cash handling, customer service, training, stock counts and Excel. Reason: Highlights the strongest relevant evidenced experience. - Serves 40+ customers a day on the shop floor and till → Serve 40+ customers a day on the shop floor and till, supporting day-to-day retail operations. Reason: Uses stronger action-led wording while preserving the original number and responsibility. - Handles cash and card payments and end-of-day till reconciliation with zero discrepancies in the last 12 months → Handle cash and card payments and complete end-of-day till reconciliation, maintaining zero discrepancies in the last 12 months. Reason: Highlights cash handling and accuracy. - Trains new starters (6 trained so far) → Train new starters, with 6 trained so far. Reason: Emphasises training experience without claiming formal management. - Keeps the homeware section stocked and re-merchandised weekly → Keep the homeware section stocked and re-merchandised weekly. Reason: Highlights stock replenishment and merchandising. - Answered 60+ calls a day → Answered 60+ calls a day, handling customer enquiries and complaints. Reason: Connects call-handling experience with customer service. - Logged complaints in the company CRM → Logged customer complaints in the company CRM. Reason: Clarifies the activity without changing the tool. - Resolved most billing queries on first contact → Resolved most billing queries on first contact. Reason: Retains a relevant customer-resolution achievement. - Skills: POS tills, stock counts, complaint handling, Microsoft Excel (daily sales sheet) → Expanded into individual entries: cash and card handling, POS tills, till reconciliation, complaint handling, customer service, training new starters, stock counts, stock replenishment, weekly re-merchandising and Excel. Reason: Makes relevant skills easier to identify while retaining the original evidence. - GCSEs including Maths and English (2018) → GCSEs including Maths and English (2018). Reason: Retained unchanged. 3. Specific correction to the stock-count classification - Run weekly stock counts: Evidenced-adjacent → Evidenced-match - Stock-management software: Not-evidenced — unchanged Original evidence supporting the correction: Skills: stock counts. Work experience: keeps the homeware section stocked and re-merchandised weekly. Change-log wording correction: Original: Stock counts were treated as related experience only. New: Stock counts are classified as directly evidenced because they appear explicitly in the original Skills section. Reason: The resume directly names the capability. Source: Skills: POS tills, stock counts, complaint handling, Microsoft Excel (daily sales sheet). The resume still does not claim weekly stock-count frequency because that specific detail has not been supplied. 4. Verification Employer names: Preserved. Job titles: Preserved. Employment dates: Preserved. Education details: Preserved. All original numbers: Preserved. Stock counts classification: Corrected. Stock-management software: Remains Not-evidenced. Daily rota experience: Not claimed. Safe-count experience: Not claimed. Formal team leadership: Not claimed. New certifications: None invented. New tools or software: None invented. Unsupported metrics: None added. 5. GAP QUESTIONS A. Evidenced-adjacent requirements 1. Team leadership — Have you ever supervised a team, delegated duties or coordinated other sales assistants beyond training new starters? 2. Team of 8 — Have you ever been responsible for supervising or coordinating a team of 8 sales assistants, even temporarily? 3. Escalated complaints — Have you personally handled complaints referred to you by colleagues or managers because they could not resolve them? 4. Daily sales reporting — Do you use your Excel daily sales sheet to prepare or submit daily sales figures to a manager or area manager? 5. Visual merchandising standards — Do you follow specific company visual merchandising guidelines, display plans or product-placement standards when re-merchandising the homeware section? B. Not-evidenced requirements 6. Daily rota — Have you ever prepared, updated or managed staff rotas, including shift allocations or absence cover? 7. Safe counts — Have you ever counted, checked or reconciled money held in a store safe, independently or alongside a manager? 8. Stock-management software — Have you used any stock-management software or digital inventory systems at BrightHome Stores or another employer? If yes, what was the software called and what tasks did you perform with it? Final reminder: Read both outputs carefully and confirm that every statement in the tailored resume is completely true before using it.