Thank you for taking the time to share your experience with us — this is absolutely not the NatureBox standard you deserve. We completely understand how frustrating it must be to receive a damaged order, especially when you were looking forward to it. This should never have happened, and we take full responsibility. We are sending you a complete replacement immediately, at no cost to you. No need to return anything — just reach out to us directly at hello@naturebox.com and we'll get it sorted within 24 hours. We truly hope to restore your trust and give you the NatureBox experience you deserve.