## Review Readiness **RG-01 — Obligation Source:** Ready. The Service Agreement supplies three specific contractual obligations. **RG-02 — Evidence Set:** Ready. Performance/compliance evidence has been supplied. **RG-03 — Material Amendments:** No amendment is supplied. The review can proceed on the stated agreement terms, but any undisclosed amendment that could affect these obligations remains a limitation. **RG-04 — Review Scope:** Ready. The supplied material is sufficient for an evidence-to-obligation review, subject to the identified uncertainties below. ## Evidence-to-Obligation Review Matrix | Obligation ID | Contractual Obligation | Contract Source | Trigger / Condition | Evidence ID(s) | Evidence Summary | Evidence Relationship | Evidence Gap | Contradiction | Uncertainty / Limitation | Source Traceability | Human Review Flag | | ------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------ | -------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------- | | **1** | Service Provider must submit a monthly service report covering preventive maintenance activities, completed work orders, unresolved issues, and equipment exceptions no later than the fifth business day of the following month. | Service Agreement — **Section 5.2 — Monthly Service Report** | Monthly reporting; submission deadline is no later than the fifth business day of the following month. | **1, 2** | Evidence 1 states that Northstar Facilities Services submitted the February service report by email dated 6 March. Evidence 2 states that the February report contains preventive maintenance activities, 184 completed work orders, 7 unresolved work orders, and equipment exceptions. | **INSUFFICIENT / UNCLEAR** | The supplied material does not establish whether the 6 March submission occurred on or before the applicable fifth business day. | NONE IDENTIFIED | The year of the 6 March submission is not supplied, so the applicable business-day deadline cannot be reliably calculated from the supplied material. The content of the report is evidenced, but timeliness remains unresolved. | Contract: Section 5.2. Evidence 1: email dated 6 March. Evidence 2: February service report. No page/section locations supplied. | **YES — REVIEW REQUIRED** | | **2** | For Critical incidents, the Service Provider must acknowledge the incident within 15 minutes and have an appropriately qualified technician engaged within 60 minutes after notification. | Service Agreement — **Schedule 2 — Critical Incident Response** | Incident classified as **Critical**; timing measured from customer notification. | **3** | Incident INC-0247 is classified as Critical. Customer notification was recorded at 14 February, 09:12. Provider acknowledgement was recorded at 09:19, 7 minutes after notification. Technician engagement was recorded at 10:26, 74 minutes after notification. | **CONTRADICTORY** | No supplied evidence establishes that the technician engaged was **appropriately qualified**. | Evidence 3 supports the acknowledgement timing but records technician engagement 74 minutes after notification, while the supplied contractual requirement specifies engagement within 60 minutes. | The supplied record establishes engagement timing but does not provide technician qualification information. No supplied material explains or resolves the difference between the recorded engagement time and the contractual 60-minute condition. | Contract: Schedule 2. Evidence 3: Incident ID **INC-0247**; notification 14 February 09:12; acknowledgement 09:19; technician engagement 10:26. | **YES — REVIEW REQUIRED** | | **3** | The parties must conduct a quarterly service performance review using the agreed KPI report and incident records. | Service Agreement — **Section 7.1 — Quarterly Performance Review** | Quarterly service performance review; use of the agreed KPI report and incident records. | **4, 5** | Evidence 4 is a draft KPI report covering February performance. Evidence 5 is a calendar invitation for a quarterly performance review scheduled for 15 April. The supplied materials expressly state that no completed quarterly review minutes or signed performance review record have been supplied. | **NOT SUPPORTED** | No supplied evidence demonstrates that the quarterly performance review was actually conducted, or that the agreed KPI report and incident records were used during the review. | NONE IDENTIFIED | A scheduled meeting and draft KPI report demonstrate preparation-related activity, but the supplied material does not establish completion of the contractual review. The status is an evidence finding, not a determination of non-performance or breach. | Contract: Section 7.1. Evidence 4: draft February KPI report. Evidence 5: calendar invitation for 15 April. Supplied evidence-set statement that no completed minutes or signed review record has been provided. | **YES — REVIEW REQUIRED** | ### Review-level observations The supplied evidence supports the existence and content of the February service report, but **timeliness cannot be reliably assessed** from the information provided because the year of the 6 March submission is not stated. For **INC-0247**, the evidence contains both a supporting element and a material conflict with the contractual timing requirement: the acknowledgement is recorded at 7 minutes, while technician engagement is recorded at 74 minutes against the stated 60-minute requirement. The qualification element is also not evidenced. This is classified **CONTRADICTORY**, without converting that finding into a breach conclusion. For the quarterly review obligation, the supplied materials show a **draft KPI report and a scheduled review**, but no completed review record. Accordingly, the evidence does not demonstrate that the required review was conducted. This does **not** establish that the contractual obligation was breached. No supplied amendment was available to test whether any of these obligations were subsequently modified.