ORDER REQUEST ANALYSIS Requested Action: Cancel the entire order and refund the payment. The customer no longer wants to change the size. Affected Order/Items: Order #TN1048, containing one men's shirt, total $35. Customer Reason: The customer accidentally selected the wrong size. Customer Priority: The request is urgent because the customer contacted support before fulfillment processing began. ELIGIBILITY & FEASIBILITY Order Status: Order Not Yet Processed Policy Eligibility: APPROVED Policy Reason: The business policy allows customers to cancel orders free of charge before the order enters processing. The order is confirmed as not yet processed, and the customer contacted support before warehouse processing began. Operational Feasibility: Feasible. No items have been packed or shipped, and fulfillment has not started. Financial Impact: The order total is $35. No cancellation, restocking, modification, or shipping fees are specified. An approved cancellation refund is issued to the original payment method within 5–7 business days. RECOMMENDED RESOLUTION Decision: Approve cancellation of the entire order and initiate the refund according to the stated policy. Reason: The cancellation request meets the business's stated policy because the order has not entered processing. Alternative Solution: No alternative is necessary because the customer's requested cancellation is eligible and operationally feasible. Risk Level: LOW Risk Considerations: The main consideration is ensuring that the cancellation and refund are properly recorded and that fulfillment does not begin after cancellation. No significant policy or fulfillment risk is indicated by the supplied information. CUSTOMER RESPONSE Subject: Your Order Cancellation Request Hi, Thanks for reaching out. We understand that you selected the wrong size and would like to cancel your order. Your order #TN1048 has not yet entered processing, so it is eligible for cancellation under our policy. The full $35 order can be cancelled, and the refund will be issued to your original payment method within 5–7 business days. We appreciate you contacting us before processing began. Best regards, Customer Support INTERNAL ACTION PLAN Action Required: Cancel order #TN1048 before it enters processing and initiate the $35 refund to the original payment method in accordance with the cancellation policy. Responsible Area: Customer Support / Fulfillment / Finance, as applicable to the cancellation and refund workflow. Verification Required: Confirm that the order remains unprocessed at the time the cancellation is executed and verify that the cancellation and refund are correctly recorded. Customer Follow-Up: Send the customer confirmation once the cancellation and refund have actually been processed. Do not state that either action has occurred until confirmed. ESCALATION Manual Review Required: NO Reason: The order is explicitly confirmed as not yet processed, and the business policy clearly permits free cancellation before processing. No exception or unresolved issue requires manual review.