### 1. Booking and Capacity Summary The salon has 5 hours 45 minutes of usable capacity remaining after booked work, lunches and protected recovery time. Mia is the only full-groom-qualified resource, but none of her remaining windows can safely hold another 135-minute full-groom block. Up to five shorter appointments may be proposed, subject to customer and pet details. ### 2. Capacity Calculation | Groomer | Gross time | Lunch + recovery | Booked service + cleanup | Remaining usable time | | ------- | ---------: | ---------------: | -----------------------: | --------------------: | | Mia | 8 hr | 1 hr | 4 hr 30 min | 2 hr 30 min | | Leo | 8 hr | 1 hr | 3 hr 45 min | 3 hr 15 min | | Total | 16 hr | 2 hr | 8 hr 15 min | 5 hr 45 min | Formula: 16 hr gross − 2 hr protected − 8 hr 15 min booked = 5 hr 45 min remaining. ### 3. Recommended Booking Plan | Groomer | Time | Suitable booking | Status | | ------- | ----------- | ------------------------------------------- | -------- | | Mia | 11:45–13:00 | Bath, or puppy tidy with 15 min left unused | Proposed | | Mia | 15:15–16:30 | Bath, or puppy tidy with 15 min left unused | Proposed | | Leo | 12:00–13:00 | Puppy tidy | Proposed | | Leo | 14:15–15:30 | Bath | Proposed | | Leo | 15:30–16:30 | Puppy tidy | Proposed | | Both | 16:30–17:00 | Recovery buffer | Blocked | No additional full groom should be offered because no qualified 135-minute window remains. ### 4. Booking Controls * Existing rule: Add 15 minutes of cleanup after every pet. * Existing restriction: Assign full grooms to Mia only. * Keep the final 30 minutes blocked for each groomer. * Optional improvement: Tag the waitlist by service length so a 60-minute opening is not offered to a 135-minute request. ### 5. Waitlist, Cancellation and Overflow Plan Offer each opening only to customers whose service fits the exact window and groomer skill. If Mia receives a cancellation, contact full-groom customers first only when the replacement booking fits the complete service-and-cleanup block. Do not move work to Leo if it is outside his stated skills. ### 6. Risks and Capacity Opportunities The main bottleneck is full-groom-qualified labor, not table space. The plan also assumes appointments begin and end on time; late arrivals would reduce the short gaps first. ### 7. Ready-to-Use Customer Messages Availability: “We have a proposed Saturday opening for a bath or puppy tidy. Please send your preferred service so we can confirm that the time is suitable.” Waitlist: “Saturday is currently full for that service, but we can add you to our service-matched waitlist and contact you if a suitable appointment becomes available.” Alternative: “We cannot safely fit another full groom into Saturday’s remaining schedule. We can offer a shorter eligible service or help you check another day.” ### 8. Next Actions and Missing Information Confirm pet and service details before releasing any slot. No late-arrival, cancellation or pet-size rules were provided, so these must be checked before publishing availability.