Example input
[Briefly describe the user's tech issue]
[List any steps the user has already tried]
[Any relevant information about the device, software, or environment]
Example output
**Issue Description**: The user is experiencing difficulties connecting to the internet on their Windows PC.
**Troubleshooting Steps Taken**: Restarted the router, checked network cables, and ran Windows Network Troubleshooter without success.
**Additional Details**: The PC is running Windows 10, connected via Wi-Fi. No recent software installations or changes observed.
**Error Messages (if any)**: "Cannot connect to the network" message appears when attempting to access websites.
**Preferred Resolution**: User prefers a quick resolution to restore internet connectivity.
**Operating System**: Windows 10
**Device Type**: PC
**Connection Type**: Wi-Fi
**Any Recent Updates or Changes**: No recent updates or changes.
**Best Time for Assistance**: Anytime after 5 PM on weekdays.
**Additional Comments/Requests**: The user mentions that other devices on the same network are working fine.