-------------------------------------------------- WRITING AND DRAFTING AID ONLY — NOT LEGAL ADVICE This document is a professional writing aid only. It does not constitute legal advice and does not guarantee compliance with any consumer protection law. Always have this policy reviewed by a qualified attorney before publishing or implementing it. -------------------------------------------------- 1. POLICY OVERVIEW Welcome to StyleHub India's Return Policy. We want every purchase to make you happy. If something is not right, we are here to help. This policy covers all orders of women's clothing, men's clothing, accessories, and footwear placed on StyleHub India. You have 30 days from the date of delivery to return eligible items. 2. VERSION ONE — FULL RETURN POLICY 2.1 Our Promise to You At StyleHub India we believe shopping should feel good from the moment you order to the moment you wear it. If your order is not right for any reason, our team is ready to help you return or exchange it quickly and easily. 2.2 Return Eligibility You can return most items within 30 days of the delivery date. To be eligible for a return, items must be: - Unworn and unwashed - In their original packaging - With all tags still attached - Accompanied by your order confirmation 2.3 Non-Returnable Items The following items cannot be returned for hygiene and safety reasons: - Innerwear and lingerie - Swimwear - Customized or personalized items made to your specification - Any item marked as Final Sale at the time of purchase We appreciate your understanding on these exclusions. 2.4 How to Start a Return Starting a return is simple: 1. Email us at returns@stylehubindia.com within 30 days of delivery. 2. Include your order number, the item you wish to return, and the reason for your return. 3. Our team will respond within 24 hours with your return authorization and instructions. 4. Pack the item securely in its original packaging and ship it back within 5 days of receiving your authorization. 2.5 Return Shipping If the item you received is defective, damaged, or incorrect, we will provide a prepaid return shipping label at no cost to you. For change-of-mind returns, return shipping is the customer's responsibility. We recommend using a trackable shipping method to ensure your return reaches us safely. 2.6 Refunds Once we receive and inspect your returned item, we will process your refund within 7 business days. Refunds are issued to your original payment method. You will receive an email confirmation when your refund has been processed. Please allow an additional 3 to 5 business days for the amount to appear in your account depending on your bank. If only part of your order is returned, you will receive a refund for the returned items only. 2.7 Exchanges We offer exchanges on all eligible items subject to stock availability. To request an exchange, follow the same steps as starting a return and let us know the size or colour you would like instead. We will confirm availability within 24 hours. 2.8 Damaged or Defective Items If you receive a damaged, defective, or incorrect item, please email us at returns@stylehubindia.com within 48 hours of delivery with your order number and clear photographs of the issue. We will arrange a replacement or full refund and provide a prepaid return label at no cost to you. 2.9 Late or Missing Refunds If you have not received your refund within 10 business days of our refund confirmation email, please: 1. Check your bank account balance again. 2. Contact your bank or card provider as processing times can vary. 3. If the issue continues, email us at returns@stylehubindia.com and we will investigate immediately. 2.10 Sale and Promotional Items Items purchased on sale or during a promotional event are eligible for exchange only and are not eligible for a monetary refund. Final Sale items cannot be returned or exchanged. 2.11 Gifts If you received a StyleHub India item as a gift and would like to return it, email us at returns@stylehubindia.com with the original order number if available or the gifter's name. We will issue store credit to the value of the item once the return is received and inspected. 2.12 Contact Us For any return or exchange enquiry, contact our team at: Email: returns@stylehubindia.com Response time: within 24 hours Monday to Saturday 3. VERSION TWO — SHORT SUMMARY Quick Returns Summary — StyleHub India Not happy with your order? No problem. Return eligible items within 30 days of delivery. Items must be unworn, unwashed, with tags attached, in original packaging, with proof of purchase. Innerwear, swimwear, customized items, and Final Sale items cannot be returned. Start your return by emailing returns@stylehubindia.com. Refunds are processed within 7 business days of receiving your return to your original payment method. Exchanges are available subject to stock. Return shipping is at the customer's cost unless the item is defective. Sale items are eligible for exchange only. Use this version on product pages and at checkout to give customers a quick overview before they buy. 4. VERSION THREE — FAQ FORMAT Frequently Asked Questions — Returns How long do I have to return an item? You have 30 days from the date your order is delivered to start a return. Email us at returns@stylehubindia.com to begin the process. What condition must the item be in for a return? Items must be unworn, unwashed, with all tags attached, in their original packaging, and accompanied by your order confirmation. Which items cannot be returned? Innerwear, swimwear, customized or personalized items, and Final Sale items cannot be returned for hygiene and safety reasons. How do I start a return? Email returns@stylehubindia.com with your order number, the item you are returning, and your reason. We will respond within 24 hours with your return instructions. Who pays for return shipping? If your item is defective, damaged, or incorrect, we cover return shipping. For all other returns, return shipping is at your cost. We recommend a trackable method. When will I receive my refund? Once we receive and inspect your return we process your refund within 7 business days to your original payment method. Allow a further 3 to 5 business days for your bank to reflect the amount. Can I exchange an item instead of returning it? Yes. We offer exchanges on eligible items subject to stock availability. Let us know the size or colour you want when you email us to start your return. What if my item arrived damaged? Email returns@stylehubindia.com within 48 hours of delivery with your order number and photographs. We will arrange a replacement or refund and cover return shipping at no cost to you. Are sale items returnable? Sale items are eligible for exchange only and cannot be refunded. Final Sale items cannot be returned or exchanged. Use this version on your FAQ page or as a customer service script guide. 5. EMAIL TEMPLATES Return Approval Email Subject: Your StyleHub India Return is Approved — Order STH-2026-4821 Dear Customer, Great news! Your return request for Order STH-2026-4821 has been approved. Please pack your item securely in its original packaging and ship it to the address below within 5 days. We recommend using a trackable shipping method and keeping your receipt. Return Address: StyleHub India Returns Team Mumbai Maharashtra India Once we receive and inspect your return we will process your refund within 7 business days. You will receive a confirmation email when your refund has been issued. Thank you for shopping with StyleHub India. We hope to see you again soon. Warm regards StyleHub India Team returns@stylehubindia.com --- Refund Processed Email Subject: Your Refund Has Been Processed — StyleHub India Order STH-2026-4821 Dear Customer, Your refund for Order STH-2026-4821 has been successfully processed and is on its way back to your original payment method. Please allow 3 to 5 business days for the amount to appear in your account depending on your bank. If you have any questions, we are always here at returns@stylehubindia.com. Thank you for giving us the opportunity to make things right. We hope to welcome you back to StyleHub India soon. Warm regards StyleHub India Team --- Return Declined Email Subject: Regarding Your Return Request — StyleHub India Order STH-2026-4821 Dear Customer, Thank you for reaching out to us about your return request for Order STH-2026-4821. After reviewing your request, we are unfortunately unable to process this return as the item falls outside our return policy eligibility. Specifically, our policy does not cover returns on innerwear, swimwear, customized items, or Final Sale purchases. We understand this may be disappointing and we are truly sorry for any inconvenience. If you believe there has been an error or if your item arrived damaged or defective, please reply to this email with photographs and we will be very happy to review your case again. Thank you for your understanding and for shopping with StyleHub India. Warm regards StyleHub India Team returns@stylehubindia.com 6. INTERNAL STAFF QUICK REFERENCE FOR INTERNAL USE ONLY 1. Return window: 30 days from confirmed delivery date. Check the order confirmation timestamp. 2. Eligibility check: Item must be unworn, unwashed, tags on, original packaging, with order proof. If any condition is not met, escalate before declining. 3. Non-returnable items: Innerwear, swimwear, customized items, Final Sale. No exceptions without manager approval. 4. Processing: Send return authorization email within 24 hours of request. Inspect item within 1 business day of receipt. Process refund within 7 business days of inspection. 5. Borderline requests: If a customer claims defect or damage, ask for photographs before making a decision. Escalate to manager if unclear. 6. Escalation contact: Email the returns manager at returns@stylehubindia.com for any exception not covered by this guide. 7. WHAT TO REVIEW BEFORE PUBLISHING 1. Confirm this policy complies with the Consumer Protection Act 2019 India and any applicable ecommerce platform rules before publishing. 2. Ensure the 30-day return window and 7-business-day refund timeframe are operationally achievable given your current team and processes. 3. Check that this policy is consistent with the return terms displayed on all platforms where you sell such as your Shopify store, Amazon India, or Meesho. 4. Confirm the returns@stylehubindia.com email is monitored reliably within 24 hours as stated in the policy. 5. Ensure any mandatory consumer rights under the Consumer Protection Act 2019 and e-Commerce Rules 2020 are not excluded or undermined by this policy. 6. Have a qualified Indian commercial attorney review this policy before it is published on your website or store. -------------------------------------------------- This Product Return Policy was generated by an AI tool as a professional writing and communication aid only. It does not constitute legal advice and does not guarantee compliance with any consumer protection law. Always have this policy reviewed by a qualified attorney before publishing or implementing it. --------------------------------------------------