Example 1 — Full Refund (Approve) Inputs [PRODUCT_PLAN]: Pro Monthly Plan [REFUND_POLICY]: Full refund allowed within 7 days for billing errors [CUSTOMER_ISSUE]: Charged twice due to a billing error [DESIRED_OUTCOME]: approve [TONE]: empathetic Output Decision Summary: The issue matches the refund policy criteria and qualifies for a full refund due to a confirmed billing error. Customer Reply: Thank you for reaching out and letting us know about this issue. I understand how frustrating it can be to see an unexpected duplicate charge. After reviewing your account and our refund policy, I’ve approved a full refund for the extra charge. The amount will be returned to your original payment method within a few business days. Please let me know if there’s anything else I can assist you with.