-------------------------------------------------- WRITING AND DRAFTING AID ONLY — NOT LEGAL ADVICE This document is a professional writing aid only. It does not constitute legal advice and does not guarantee compliance with any consumer protection law. Always have this policy reviewed by a qualified attorney before publishing or implementing it. -------------------------------------------------- 1. POLICY OVERVIEW At LearnPro India we want every learner to feel confident before they invest in their education. Our refund policy is designed to be fair, clear, and easy to understand. This policy covers all online video courses, live webinars, downloadable workbooks, and membership plans purchased on the LearnPro India platform. 2. VERSION ONE — FULL REFUND POLICY 2.1 Our Commitment We believe in the quality of every course and resource on LearnPro India. If your purchase is not right for you, we want to resolve it quickly and fairly. 2.2 What This Policy Covers This policy applies to all online video courses, live webinars, downloadable workbooks, and monthly and annual membership plans purchased directly on the LearnPro India platform. 2.3 Refund Eligibility You may request a refund within 7 days of your purchase date provided: - You have accessed no more than 20 percent of the course content. - Your request is submitted with your order number and registered account email. - The purchase is for a video course or membership plan and not a downloaded workbook or attended live webinar. 2.4 Non-Refundable Situations Refunds will not be provided in the following situations: - Requests made more than 7 days after the purchase date. - Course content accessed beyond 20 percent, as the learning material has been substantially delivered. - Downloadable workbooks once downloaded, as digital files cannot be returned. - Live webinars once attended, as the experience has been fully delivered. - Any membership period already fully consumed. 2.5 Subscription and Membership Refunds Monthly memberships: If you cancel your monthly membership within 7 days of your most recent billing date and have not substantially used the content in that period, you may be eligible for a refund of that month's payment. Annual memberships: If you cancel within 7 days of your annual payment and have accessed less than 20 percent of content, you will receive a full refund. After 7 days, a prorated refund for wholly unused remaining months may be considered at our discretion. Cancelling your membership stops future billing. Access continues until the end of the current billing period. Note: Subscription refund rights under the Consumer Protection Act 2019 India must be confirmed with a qualified attorney. 2.6 How to Request a Refund 1. Email refunds@learnproindia.com with the subject line Refund Request. 2. Include your order number, registered account email, course or plan name, and a brief reason for your request. 3. Our team will review your request within 24 hours and respond with a decision. 2.7 Refund Processing and Timeframe Approved refunds are processed within 5 business days to your original payment method. Please allow a further 3 to 5 business days for your bank to reflect the amount. Once your refund is processed your account access and course enrollment will be removed. Downloaded materials should be deleted by you as a condition of the refund. 2.8 Partial Refunds For annual memberships cancelled after 7 days a prorated refund for wholly unused remaining complete months may be considered. The refund amount will be calculated based on the monthly equivalent rate for the remaining months. 2.9 Chargebacks and Payment Disputes We understand that issues can arise and we are always here to help. Before initiating a chargeback or payment dispute with your bank please contact us at refunds@learnproindia.com. We are committed to resolving all refund concerns directly and promptly and will always work with you to find a fair solution. 2.10 Policy Changes LearnPro India reserves the right to update this policy at any time. The current version always applies to purchases made from its publication date. We will notify customers of any material change. Your statutory rights under the Consumer Protection Act 2019 are not affected by this policy. 2.11 Contact Us Email: refunds@learnproindia.com Response: within 24 hours every day 3. VERSION TWO — SHORT SUMMARY LearnPro India offers a 7-day refund on video courses and membership plans provided less than 20 percent of the content has been accessed. Downloaded workbooks and attended live webinars are non-refundable. To request a refund email refunds@learnproindia.com with your order number. Approved refunds are processed within 5 business days to your original payment method and account access is removed. Annual memberships may receive a prorated refund for unused months after the 7-day window at our discretion. Your statutory rights are preserved. Use on sales pages and at checkout to give customers confidence before they purchase. 4. VERSION THREE — FAQ FORMAT Frequently Asked Questions — Refunds How long do I have to request a refund? You have 7 days from the date of purchase. Email refunds@learnproindia.com with your order number and account email to begin. Can I get a refund if I have started the course? You can request a refund if you have accessed 20 percent or less of the course content. If you have accessed more than 20 percent a refund is not available as the learning has been substantially delivered. Are downloaded workbooks refundable? No. Downloadable workbooks are non- refundable once they have been downloaded as they are digital files that cannot be returned. Are live webinars refundable? No. Once a live webinar has been attended it cannot be refunded as the experience has been fully delivered. How do I request a refund? Email refunds@learnproindia.com with Refund Request in the subject line, your order number, account email, and reason for your request. We will respond within 24 hours. When will my refund arrive? Approved refunds are processed within 5 business days to your original payment method, with a further 3 to 5 business days depending on your bank. What happens to my account after a refund? Your course enrollment and account access will be removed when your refund is processed. Can I get a refund on my annual membership? Within 7 days of payment you may receive a full refund if less than 20 percent of content has been accessed. After 7 days a prorated refund for unused complete months may be considered. Does this affect my legal rights? No. Your statutory rights under the Consumer Protection Act 2019 India are fully preserved. Use this version on your Help Centre page or as a customer support script guide. 5. EMAIL TEMPLATES Refund Approval Email Subject: Your LearnPro India Refund Has Been Approved — Order LPI-2026-4412 Dear Customer, Great news. Your refund request for Order LPI-2026-4412 has been approved and is being processed. Your refund will be returned to your original payment method within 5 business days. Please allow a further 3 to 5 business days for your bank to reflect the amount. Your course enrollment and account access have been removed. Please delete any downloaded materials associated with this purchase. We are sorry this course was not the right fit and we hope to have the opportunity to serve you again on LearnPro India. Warm regards LearnPro India Team refunds@learnproindia.com --- Refund Declined Email Subject: Your Refund Request — LearnPro India Order LPI-2026-4412 Dear Customer, Thank you for reaching out to us. We genuinely appreciate you taking the time to contact us about your purchase. After reviewing your refund request for Order LPI-2026-4412 we are unable to approve it on this occasion as the request falls outside our refund policy conditions. Specifically, the course content has been accessed beyond the 20 percent threshold that applies to our 7-day refund window. We are sorry for any disappointment. If you believe there has been an error, or if you have experienced a technical issue preventing you from accessing your content properly, please reply to this email and we will be very happy to help further. Your statutory rights under applicable law are not affected. Warm regards LearnPro India Team refunds@learnproindia.com --- Refund Processed Email Subject: Refund Confirmed — LearnPro India Order LPI-2026-4412 Dear Customer, Your refund for Order LPI-2026-4412 has been successfully processed to your original payment method. Please allow 3 to 5 business days for it to appear in your account depending on your bank. Your course access has been removed. Thank you for giving LearnPro India a try and we wish you all the best. LearnPro India Team refunds@learnproindia.com 6. INTERNAL TEAM QUICK REFERENCE FOR INTERNAL USE ONLY 1. Refund window: 7 days from purchase date. Verify purchase timestamp in the platform dashboard. 2. Access check: Check percentage of content accessed in the learner dashboard. Over 20 percent is not eligible under standard policy. 3. Non-refundable: Downloaded workbooks, attended live webinars, requests after 7 days. No exceptions without manager approval. 4. Processing: Respond within 24 hours. Process approved refund within 5 business days. Remove course enrollment immediately on processing. 5. Borderline cases: Escalate any request where the customer claims a technical issue or access problem before deciding. 6. Escalation: refunds@learnproindia.com team lead for all exceptions and chargeback notices. 7. WHAT TO CONFIRM BEFORE PUBLISHING 1. Confirm this policy complies with the Consumer Protection Act 2019 India and applicable ecommerce rules before publishing. 2. Ensure mandatory consumer rights under Indian law are not excluded or limited by any term in this policy. 3. Confirm this policy is consistent with the refund terms displayed on your payment processor such as Razorpay, PayU, or PayPal and on any app stores or platforms used to sell. 4. Confirm the 5 business day refund processing timeline is operationally achievable with your current team. 5. Confirm refunds@learnproindia.com is monitored reliably within 24 hours as stated. 6. Have a qualified Indian commercial attorney review this policy before it is published on your platform. -------------------------------------------------- This Refund Policy was generated by an AI tool as a professional writing and communication aid only. It does not constitute legal advice and does not guarantee compliance with any consumer protection law. Always have this policy reviewed by a qualified attorney before publishing or implementing it. --------------------------------------------------