# Returns & Refunds Policy ## 1) Quick Summary (5 bullets) - Returns accepted within 30 days from delivery. - Items must be unworn with tags attached. - Start your return via our return portal (URL: Not provided). - Refunds are processed 5–10 business days after inspection. - Final sale items are not returnable. ## 2) Eligibility Eligible returns: Not provided. Non-eligible returns: Final sale items are not returnable. ## 3) Return Window & Condition Return window: 30 days from delivery Condition: Unworn, tags attached ## 4) How to Start a Return - Start your return via the return portal (URL: Not provided). - Follow the portal steps (details: Not provided). ## 5) Refunds (timing + method) Refund timing: 5–10 business days after inspection Refund method: Not provided ## 6) Exchanges (if provided) Not provided. ## 7) Shipping Fees / Return Costs (if provided) Not provided. ## 8) Exceptions (e.g., final sale, digital goods) - Final sale items are not returnable. ## 9) Edge Cases (damaged, wrong item, late delivery) Damaged item: Not provided Wrong item received: Not provided Late delivery: Not provided ## 10) Support Macros (6 templates) 1) Use case: Start a return Message text: Hi — you can start a return via our return portal (URL: Not provided). Returns are accepted within 30 days from delivery, and items must be unworn with tags attached. 2) Use case: Refund timing Message text: Hi — refunds are processed 5–10 business days after inspection. If your return has been inspected and it’s been longer than that, reply here and we’ll help. 3) Use case: Final sale item Message text: Hi — final sale items are not returnable. If you’re unsure whether your item is final sale, share your order details and we’ll confirm (rules: Not provided). 4) Use case: Condition requirements Message text: Hi — returned items must be unworn with tags attached. If you have questions about your item’s condition, reply with details and we’ll advise (policy details: Not provided). 5) Use case: Return shipping cost Message text: Hi — return shipping cost is Not provided here. Share your order number and we’ll clarify what applies. 6) Use case: Edge case (damaged/wrong item) Message text: Hi — sorry about that. Our handling for damaged or wrong items is Not provided here. Please send photos and your order number so we can advise on next steps. ## 11) Conflicts (if any) None. ## 12) Open Questions (max 3) 1) What is the return portal URL and what information is required to start a return? 2) What is the refund method (original payment method, store credit, etc.)? 3) Who pays return shipping (and are there any fees)?