Thank you for taking the time to share your experience with us. I’m really glad you found the space beautiful, but I’m truly sorry the rest of your visit fell so far short. What you described—dirty glasses, delayed service, being overlooked while other tables were served, and food that didn’t meet expectations—is not acceptable. You should never have to question cleanliness or feel ignored, and I’m especially concerned that a manager wasn’t present to address this in the moment. We are reinforcing our cleanliness checks, retraining our service team on timing and guest awareness, and reviewing kitchen presentation standards immediately. This is not the experience we want anyone to have at Azul Cantina. I’d really appreciate the chance to make this right. Please come back and enjoy a complimentary appetizer on us, and ask for me so I can personally ensure you’re taken care of. Thank you again for your honesty. — Carlos, Azul Cantina