Prompt Details
Model
Chat - (gpt-5.6)
Token size
300
Example input
[PRODUCT]: A project management tool for remote teams
[USER]: Team lead managing 20 people
[PLAN]: Pro ($12/user/month)
[GOAL]: Cancel
[FRICTION]: Too expensive, not using enough
Example output
🎯 FRICTION MAPPING
• Too expensive: Budget cuts. Solution: Offer downgrade.
• Not using enough: Low adoption. Solution: Offer training.
• Missing features: Gap. Solution: Show roadmap.
📐 LAYOUT
1. Reason selection: Why are you leaving?
2. Save offer: Downgrade or pause.
3. Confirmation: Confirm cancellation.
4. Feedback: What could we improve?
🎁 SAVE OFFERS
1. Downgrade to Starter: Target: too expensive. Outcome: retain.
2. Pause for 3 months: Target: not using enough. Outcome: retain.
3. Free training: Target: low adoption. Outcome: retain.
4. Discount 20%: Target: too expensive. Outcome: retain.
5. Roadmap preview: Target: missing features. Outcome: retain.
📝 COPY
• Reason: "Why are you leaving?" CTA: "Continue."
• Save: "How about a pause?" CTA: "Pause."
• Confirmation: "Sorry to see you go." CTA: "Cancel."
• Feedback: "What could we improve?" CTA: "Submit."
📊 FEEDBACK COLLECTION
• Questions: 3 (reason, feature, NPS).
• Format: In-app survey.
• Follow-up: Email after 7 days.
✅ SCORE
Retention: 9/10 | Satisfaction: 9/10
Action: Add a "talk to us" option.
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GPT-5.6
Stop losing customers who just need a break. This prompt turns ChatGPT into a senior retention designer that builds a compassionate cancellation flow using behavioral psychology and save-offer framing. You get: a step-by-step layout, 5 save offers, copy for every screen, and a feedback collection guide. Built for SaaS teams who want to reduce churn without being pushy. Works with ChatGPT, Claude, any GPT.
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Added 1 hour ago
