# Sample output 1 — shipping status ## Example inputs - **CUSTOMER_MESSAGE:** `Hi, my tracking hasn't moved. Has my package shipped, and when will it arrive?` - **CHANNEL_AND_TONE:** `Email; warm and direct; received during posted business hours.` - **APPROVED_POLICY:** `Tracking is emailed after the carrier scans a package. Orders dispatch within 2 business days; do not estimate carrier delivery dates.` - **VERIFIED_CASE_FACTS_AND_BUSINESS_HOURS:** `This order is packed; no carrier scan or estimated delivery date appears. Support hours: Monday–Friday, 9 a.m.–5 p.m. local time. Inquiry received during those hours.` - **ESCALATION_RULES:** `If a packed order has no carrier scan 3 business days after packing, ask fulfillment to check. Do not say a check has been opened unless verified.` --- ## Customer-ready reply Thanks for checking in. Your order is packed, but we don’t have a carrier scan yet, so there isn’t a tracking update or delivery estimate to share. Tracking is emailed after the carrier scans the package. ## Staff-only check (do not send) - **Facts used:** The order is packed; no carrier scan or delivery estimate is available. - **Verify or ask:** Check the packing date. If 3 business days have passed without a scan, ask fulfillment to check. - **Escalate:** Yes, only if the stated 3-business-day threshold is met; no check is represented as already opened. ## After-hours acknowledgment Not applicable.