SOURCE FACTS TO VERIFY Issue: Desktop export saves in the wrong folder. Confirmed cause, if known: Not known from the supplied source. Verified steps: In App X 2.4, open Settings → Export → Destination, choose a folder, then select Save. New exports use that folder. Unknowns / owner questions: Other versions have not been tested. No escalation or support route was supplied. Private details excluded: No customer-identifying, staff, ticket, or other private details are included. REPLY MACRO Hi, If desktop exports are saving in the wrong folder in App X 2.4: Open Settings → Export → Destination. Choose the folder you want to use. Select Save. New exports will use the selected folder. Existing exports will not be moved. HELP-CENTRE ARTICLE Change the export destination in App X 2.4 Summary: You can choose which folder App X 2.4 uses for new desktop exports. Steps Open Settings → Export → Destination. Choose the folder where you want new exports to be saved. Select Save. Expected result New exports will be saved to the selected folder. Existing exports are not moved. If this still does not work These steps are verified only for App X 2.4. Other versions have not been tested. No additional troubleshooting steps or support escalation route were supplied. RELEASE CHECK Every claim and step appears in the supplied source: Pass No private or internal-only information is exposed: Pass Macro and article agree: Pass Unsupported content to remove or verify: None included. Additional troubleshooting for failed configuration and guidance for versions other than App X 2.4 would require verification.