Improved Resume (Experience section): Customer Service Representative, ShopEasy (2 years). Responded to customer questions by phone and email using Zendesk. Processed refund requests and resolved order issues. Supported customers after purchase to keep them informed and satisfied. Professional Summary: Customer service professional with 2 years of experience supporting customers by phone and email using Zendesk. Skilled at resolving issues, handling refunds, and keeping customers informed. Ready to grow into a customer success role. Keywords: Zendesk (already in resume), customer support (already in resume), post-purchase support (add wording), customer satisfaction (add wording), support software (already in resume). Missing Information: Do you know your average response time or number of tickets handled per week? Did you receive any positive customer feedback? Cover Letter (opening): “I am excited to apply for the Customer Success Associate role. In my two years at ShopEasy, I supported customers by phone and email using Zendesk, and I enjoy helping people get the most from what they buy.” Top Improvements: 1) Add ticket volume if you know it. 2) Add any customer praise. 3) Move Skills above Experience. 4) Use the same job title keywords. 5) Keep to one page.