Tech Troubleshooting

It sounds like you've already taken some good troubleshooting steps. Since the issue persists, we may need to delve deeper into potential causes. Here are some additional steps you can take to diagnose and potentially resolve the problem: 1. **Check for Wi-Fi Interference**: Sometimes, Wi-Fi signals can interfere with the communication between the thermostat and your HVAC system. Make sure there are no electronic devices or appliances nearby that could be causing interference. Additionally, you might try moving the thermostat closer to your Wi-Fi router to see if that stabilizes the connection. 2. **Inspect Wiring**: Ensure that the wiring connecting the thermostat to your HVAC system is secure and not damaged. Loose or damaged wiring could cause intermittent issues with temperature readings. 3. **Test HVAC System**: To rule out any issues with your heating and cooling system itself, you could manually test it by adjusting the temperature settings directly at the HVAC unit. If it responds consistently to your commands, the issue likely lies with the thermostat. 4. **Update Firmware and App**: Although you mentioned there haven't been recent updates, it's still worth checking if there are any new firmware updates available for your Nest thermostat. Similarly, ensure that you're using the latest version of the Nest app on your iOS or Android device. 5. **Contact Support**: If none of the above steps resolve the issue, it may be time to contact Nest customer support. They may have additional troubleshooting steps specific to your situation or be able to provide further assistance, especially if the thermostat is still under warranty. 6. **Consider Environmental Factors**: While you mentioned that the thermostat is away from direct sunlight or heat sources, there could still be environmental factors contributing to the issue. For example, drafts or air currents in the hallway where the thermostat is located could affect its temperature readings. By systematically checking these potential causes, you should be able to narrow down the source of the problem and work towards a resolution. Let me know if you need further assistance with any of these steps!