I completely understand the frustration and the very real impact this disruption has had on your team’s productivity and your standing with your own customers. Transparency is a cornerstone of our partnership, and I won’t sugarcoat it: this fell short of the reliability you expect and deserve from us. The reason we are the right long-term partner for you isn't just because of our history, but because of how we evolve from these moments. We have already identified the root cause in our legacy API layer and are currently migrating your instance to a redundant architecture to ensure this specific failure point is eliminated permanently. I’ve scheduled a technical post-mortem for tomorrow morning to walk you through the structural changes we’re making and to discuss a service credit that reflects our commitment to your success. We value your business deeply, and I am personally overseeing the stabilization of your environment to ensure your confidence in our platform is fully restored.