**GOAL:** Automate customer enquiries and responses. **PROCESS:** Customers send questions through email and WhatsApp. I manually read each message, answer common questions, and follow up with potential customers. **USER TYPE:** Small Business **TOOLS:** Gmail, WhatsApp Business, Google Sheets, ChatGPT **CHALLENGE:** I spend too much time answering repetitive questions and sometimes forget to follow up with customers. **EXPECTED OUTPUT:** **1. Workflow Analysis:** Identifies repetitive customer questions and manual follow-ups as the main bottlenecks. **2. Automated Workflow:** Customer enquiry → AI categorises message → AI drafts response → Human approves → Response sent → Follow-up reminder created. **3. Recommended Tools:** ChatGPT for drafting responses, Gmail for email management, Google Sheets for tracking, and an automation platform such as Zapier or Make. **4. Implementation Plan:** Create FAQs → Build response templates → Connect communication tools → Test AI responses → Launch and monitor. **5. Benefits & Improvement Opportunities:** Reduces repetitive communication, improves response speed, and creates a more consistent customer experience.