## Review Type Negative review. ## Main Point The customer was unhappy with food temperature and slow service. ## Public Response Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. Hot food and timely service are important to us, and we appreciate you bringing this to our attention. Please contact us directly at [contact information] so we can learn more about your visit and address this properly. ## Short Response Thank you for your feedback. We’re sorry your experience did not meet expectations. Please contact us at [contact information] so we can look into this further. ## Tone Notes The tone is calm, professional, and non-defensive. It acknowledges the issue without arguing or overpromising. ## Risk Check Avoid saying “we failed” or promising a refund unless approved by the business.