Salesforce Developer with 5+ years of experience across Field Service, Service Cloud, Sales Cloud, and Health Cloud. Currently leading a team of 8 developers in an end-to-end Field Service implementation at a global IT services firm. Experience designing and deploying Agentforce solutions (custom agent configuration, Prompt Templates, RAG pipeline) for customer-facing WhatsApp channels, building OmniStudio-based journeys in Health Cloud, and integrating Salesforce with external platforms through REST APIs. Proven ability to adapt quickly — took ownership of complex, inherited systems and reduced ramp-up time for new team members to 2 weeks through thorough documentation and leveled task assignment. Comfortable working across the full project lifecycle, from greenfield implementations to evolutionary maintenance of production systems.