Prompt review, declines and disputes

Most prompts are reviewed within 36 hours, but it can take a few days when the review queue is busy. We'll email you as soon as yours has been reviewed, and you don't need to do anything while you wait.

Review time is the same on every plan.

The most common reason is that your payout method isn't finished. We only review prompts from sellers who can be paid, so the prompt waits, marked Enable Payouts, until it is.

• Open the payouts tab of your account page and check that your payout method is selected, saved and fully set up.
• If you chose Zoneless, you also need to pass its ID check. See Zoneless ID verification. You don't need Stripe as well.
• Check the prompt isn't still a draft. A draft has to go through the last step of the sell form, where you press Submit.

Once your payouts are enabled, your prompts move into the review queue by themselves.

If your payouts are set up and the prompt has been submitted, the review may just be taking longer than usual. While you wait, double check that your prompt works, for example that your verification link opens for other people in a private window.

There is a limit on how many of your items can wait for review at once. Pending prompts, pending edits, disputes and drafts all count towards it.

New sellers can have 2 items waiting. The limit goes up as you make more sales, and the Perks tab of your account shows your current limit and the next one. It is the same on every plan, and we can't raise it on request.

A slot is freed as soon as an item is approved or declined. Deleting a draft you don't need frees one too.

For some models, such as ChatGPT, Gemini and Grok, the sell form asks for a link to a shared chat. We use it to check that your prompt really produces your examples. Most declines for a broken or mismatched link come down to one of these:

• Share the whole chat. In ChatGPT, use the share option for the chat in the left-hand menu, which gives a chatgpt.com/share/ link. A link to a single message or image, or the address from your browser bar, isn't accepted.
• Use a fresh chat with nothing else in it. It should contain your prompt and the result, and no other messages. Long chats with unrelated content can't be verified.
• Show the same images you upload. AI models make a new variation on every run, so the link has to be to the chat that made the examples on your listing. The prompt in the chat has to match your listing word for word.
• Paste the prompt as text. Don't upload it to the chat as a file.
• Check the link in a private window. If it doesn't open there, we can't open it either. Editing or deleting a chat after sharing it can break the link.
• Use a link from the model you're listing for. For Gemini, share the Gemini chat.

If your prompt needs a photo as input, use a stand-in image in the shared chat. We don't share your links with anyone.

The reason is in the email we sent you, and on the prompt itself: open the declined prompt from your account page. Our prompt submission guidelines explain each reason and how to fix it.

1. Open the declined prompt from your account page and click Edit prompt.
2. Fix the problem given in the decline reason.
3. Save your changes. This sends the prompt back for a new review.

A new review doesn't always start if you only changed the description, the instructions or the variables inside the prompt. If that happens, submit a dispute so we look at it again.

Otherwise, a dispute is only for when you think the decline reason is wrong. Make your changes on the listing, because we review what's on the listing and can't review a prompt sent by email.

If you think there's been a mistake, submit a dispute and our review team will look at your prompt again. Go to your account page, click the declined prompt, then click Dispute and explain in a sentence or two why the decline was wrong. Each prompt can be disputed once.

A dispute uses one of your review slots, so if you have none free, submit it once one frees up. We can't re-check declines by email.

A dispute is for when you think the decline reason is wrong. If you agree with it, edit the prompt and resubmit it instead.

Our prompt submission guidelines explain each decline reason and how to edit your prompt so it's more likely to be accepted.

If too many of your recent submissions are declined, new submissions are paused for a while. This protects our review team and the quality of the marketplace. It happens when 4 of your last 5 reviews were declines, or when your approval rate over the past 30 days is low. Declined edits and declined disputes count too.

Your account page warns you when you are one decline away. Your first timeout lasts 1 day, and each one after that is twice as long as the last.

A timeout runs for its full length from the moment it starts, then lifts by itself. Timeouts can't be appealed or shortened. Use the time to read the decline reasons on your prompts, because approved prompts bring your approval rate back up.

Not always. Changes to a live prompt's description, instructions, variables, price or tags are published straight away without a review. Other edits are reviewed before they appear, and a pending edit uses a review slot.

The launch date in your email can be slightly out because of time zones. If more than 24 hours pass and your prompt is still not live, please contact us.

Click any prompt on your account page and open the Thumbnail tab near the top of the page. From there you can pick the three images that appear in the preview thumbnail. This only applies to image and video prompts.

If you replace the example images on a prompt and the thumbnail still shows the old ones, make a new thumbnail from the same tab.

With PromptBase Pro you can upload completely custom thumbnails instead.

Open an image prompt from your account page and go to the Watermark tab. You can switch the watermark on or off, choose a pattern or text, and set its color, strength and size. You can also make your settings the default for the prompts you list in future. The watermark editor is included on the free plan.